Sears Portrait Studio

The other day i had a customer come in 2 hours early for their appointment, wanting to be taken early. I had an appoint every hour until her appointment. so i polietly explained that i did have other appoinments scheduled to come in before her, but that if they cancelled or didnt show i would be able to get her in early, then suggested they walk around the mall so that the children did not get restless sitting there there for possibly 2 hours. she declinded and said she would just wait. During the next two hours both appointments showed, and while i was with them, her children were literally tearing the studio up. they knocked down and broke 5 of our hanging pictures, and put a hole in the wall. so i again suggested maybe they go play in the play place to keep them entertained. again she declined. so i finally made it to them, and began trying to take the portraits, and they children were crying with snotty noses, and they would not cooperate. i tried for a full 30 mins and only got 2 photos. so i suggested that if they came back, we could try again. she threw a fit and said that i was giving poor customer service, because i didnt take their pictures right away.. i mean forget about the other people that had appointments.. she yelled and cussed but agreed to come back. ?? she then called in on me the next day, saying that i made her wait for two hours when she had an appointment, and that i kept taking people before her...and then i got mad that her kids would not take pictures and demanded they come back later. so like everything else at sps, instead of listening to what really happened, because the customer is always right, i got a coreective action, because of poor customer service. now you tell me is that fair? i did everything possible, yet still got in trouble. this company is messed up, and if they dont start treating their employees right, they have none.